SHIPPING & SALES TAX

Shipping Methods

We use US Postal Service (USPS) and UPS.

FREE GOUND SHIPPING FOR DOMESTIC ORDERS

For domestic orders with amount more than $50.00, we provide free shipping (default method: USPS services). If you prefer a shipping method other than the default one, you can select UPS and pay for shipping.

 

 

US DOMESTIC ORDERS

USPS

Typical travel time is 4-10 working days regardless of destination (pick up day does not count), but it is not guaranteed. This shipping option is not insured.

Note: All Ground and Priority Mail shipment times are approximate and are subject to change

 

UPS Ground

For domestic orders shipped via UPS Ground, YOU MUST PROVIDE A PHYSICAL DELIVERY ADDRESS. You can find the delivery lead time in the following map.

 

Saturday and Sunday are not considered business days by UPS when counting delivery times. And pick up day does not count as a transit day. NO SATURDAY DELIVERY.

 

UPS Air (Next Day Air, 2nd Day Air and 3-Day Select)

Orders placed before 12:00pm Pacific Standard Time Monday-Friday will be shipped the same day.

Please be advised when choosing UPS Air as a shipping option, depending on your location, UPS may require a signature in order to leave it at a residence. If a signature is required and nobody is available to sign for the package, UPS will not leave it. We would strongly suggest that if you choose UPS Air shipping, someone be home to sign for the package or have it shipped to a business where someone is available to sign for it. River2sea will not be held responsible for reimbursing UPS Air shipping charges if there is no one available for a signature release.

Saturday and Sunday are not considered business days by UPS when counting delivery times. And pick up day does not count as a transit day. NO SATURDAY DELIVERY.

 

ORDERS WITH A US MILITARY ADDRESS

River2sea is able to ship to military mailing addresses via Priority Mail only. The process will be the same as other US domestic orders. However, YOU HAVE TO PUT “APO” AS CITY, AND CHOOSE “AA”, “AE”, OR “AP” FROM THE “STATE” PULL–DOWN MENU.

 

 

INTERNATIONAL ORDERS

For orders shipped by USPS, you can estimate the delivery lead time by using USPS online calculator (http://postcalc.usps.gov/ ). Our shipping zip code is 94806.

Saturday and Sunday are not considered business day by USPS when counting delivery times. And pick up day does not count. And pick up day does not count.

International orders shipped by USPS are delivered via the local postal system in the destination country and they are not guaranteed. The tracking numbers provided are in fact custom form numbers, which only show the transitions of the shipments within US territory.

For all other orders shipped by UPS, you can estimate the delivery lead time by using UPS online calculator (https://wwwapps.ups.com/ctc/request?loc=en_US). Our shipping zip code is 94806. Or you can use the tracking number to find the delivery schedule at UPS website after the order is shipped.

Saturday and Sunday are not considered business days by USPS nor UPS when counting delivery times. And pick up day does not count as a transit day.

Standard International: The buyer should receive the order within 3 to 6 weeks after shipment, although it may take up to 8-12 weeks depending on customs delays.

Expedited International: The buyer should receive the order within 3 to 7 business days after shipment, although it may take longer depending on customs delays.

 

 

 

 

IMPORT TAXES

There are no US taxes. However, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different and these fees change often, we do not know these fees. Your local post/customs office can give you this information. River2esa cannot issue credit in cases where packages are not delivered due to non-payment of fees.

 

SALES TAX

We charge California State sales tax to orders with a CA billing and ⁄ or shipping address. Any taxes are applied to items ONLY and NOT to shipping fees.

 

Orders Lost in Transit

UPS Worldwide services are the only methods of shipping that are covered by insurance that guarantees River2sea will replace packages if they are lost or damaged during transit. Note: Priority Mail, World Mail, and Express Mail do not offer a tracking service, and are NOT insured. River2esa will not replace packages that are lost or stolen if Priority Mail, World Mail, or Express Mail was the method of shipment chosen by the customer. River2sea will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.

 

Refused or Abandonned Orders

River2sea cannot issue credit for international packages which are refused or abandoned. For refused or abandonned domestic orders, River2sea will refund the items ordered only, shipping is non-refundable.

 

Ship-To Prohibitions

Please be informed that your designated ship to address must reflect the address of the ultimate end-user. Rver2sea will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel.

 

BACK-ORDERS

We don’t do back orders. If an item is out of stock, the Add To Cart button is not displayed and you won’t be able to order it from our store.